Refund policy

Return & Refund Policy

We want you to be happy with your purchase from By Brinn. If you need to return an eligible item, we accept returns within 30 days of delivery.

Return Eligibility

To be eligible for a return:

• The return must be requested within 30 days of delivery.
• Items must be unused, unopened, and in their original condition and packaging.
• Items that have been opened, used, worn, or altered are not eligible for return.

Return Shipping

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

We recommend using a trackable shipping method when returning your order. By Brinn is not responsible for returned packages that are lost or damaged while in transit.

Refunds

Once we receive your return, we will inspect the item(s) to confirm they meet our return requirements.

If your return is approved, your refund will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

Items returned in used, opened, damaged, or otherwise ineligible condition will not qualify for a refund.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible. Include photos of the item, packaging, and shipping box when applicable so we can review the issue and help make it right.

Non-Returnable Items

For health, safety, and hygiene reasons, opened or used personal care, beauty, bath, food, and beverage products cannot be returned.

Gift cards, if offered, are also non-returnable.

How to Start a Return

Please contact us through our Contact Us page before sending your return. Include your order number and the item(s) you would like to return.

We will provide return instructions after reviewing your request.

Please do not send a return without contacting us first.

Questions?

If you have questions about a return or refund, please contact us. We're happy to help.