Shipping policy

Shipping Policy

At By Brinn, every gift is thoughtfully prepared, carefully packaged, and shipped with care. We know your gift may be part of an important moment, and we work hard to get each order on its way as quickly as possible.

Processing Times

Orders are typically prepared and shipped within 2–4 business days after your order is placed.

Because many of our gift boxes are assembled to order, processing time is separate from the shipping/transit time shown at checkout.

Business days do not include weekends or holidays.

Shipping & Delivery

Shipping rates and available delivery options are calculated at checkout based on your order and delivery location.

Once your order ships, you will receive a shipping confirmation with tracking information when available.

Delivery dates provided by the shipping carrier are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside of our control may affect delivery times.

Sending a Gift Directly to the Recipient

We’re happy to ship your gift directly to someone special. Please enter the recipient's shipping address during checkout.

If your order includes a gift message, we will include it with the gift. Pricing information is not included inside the gift package.

Address Changes

Please double-check the shipping address before submitting your order.

If you notice an error, contact us as soon as possible. We will do our best to update the address if your order has not yet shipped, but we cannot guarantee changes once an order has entered processing or has been transferred to the shipping carrier.

Lost, Delayed, or Misdelivered Packages

Once a package has been accepted by the shipping carrier, delivery is outside of our direct control.

If your tracking information shows an unusual delay or your package appears to be lost, please contact us and we will be happy to help you determine the appropriate next steps with the carrier.

If tracking shows a package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier for additional delivery information.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and include photos of the damaged item(s), packaging, and shipping box so we can review what happened and help determine the best resolution.

Questions?

If you have any questions about your order or shipping, please contact us through our Contact Us page. We're happy to help.

Thank you for choosing By Brinn to be part of your special moments.